Overview

Two characteristics distinguish outsourcing relationships from many other commercial relationships - the high degree of interdependence between two otherwise separate companies, and the lengthy term of the contract.

Clarity in the initial drafting process as well as when addressing any troubles that may arise is key to avoiding or resolving disputes without disrupting the stability of the long-term relationship.

This briefing gives tips on how to draft the initial contract including how to avoid confusion and understanding the contract from a litigation perspective. It also covers dispute resolution techniques, such as controlling the flow of information.