Overview

BSkyB’s claim arose out of a £46 million project for EDS to provide
a new customer relationship management (CRM) system for BSkyB’s call centres. The project overran massively and BSkyB sued EDS, claiming over £700 million in damages. The Judge held that EDS was liable for fraudulent misrepresentation and that these claims were not subject to the contractual caps on liability.

The case has been closely watched, if nothing else for its sheer size. Lasting over six years, with 109 days in court. The much anticipated judgment took 15 months to be delivered and came in at more than 460 pages. With few IT industry cases actually going to trial, the case has inevitably been described by commentators as a milestone judgment.